POLICIES
TERMS AND CONDITIONS
Below are the Terms and Conditions that have been carefully written and placed to protect you ("The Client/Customer") and myself ("Tamarr's Creative" or "Tamarr's Creative LLC"). It is recommended that you view these terms prior to purchasing or contacting me for projects.
PAYMENTS + PRICING
By submitting payment on www.tamarrscreative.com, you are consenting to the terms and conditions of this agreement on behalf of yourself, and/or your organization or business. All pricing is subject to change at any time and becomes effective upon posting to this site. For Monthly Retainer Services, payment is due in FULL at beginning of each month. For Monthly Design Retainer, designs must be used by end of month or client forfeits remaining designs unless client pays for a consecutive monthly retainer at the beginning of the following month. No rollover on Monthly Social Media Retainer. For projects $9,999 and under, payment in FULL is required before work will begin. You are paying for my time and to secure your spot on the project list. I work in order of payment received. Unless purchasing directly from the site, full payment must be paid within 48 hours of receipt of invoice or the project is subject to cancellation and the spot will be given to the next client. All remaining unpaid balances will be due within 48 hours of your final approval of the design project. Once the final payment is made, the project will be finalized and all files will be sent to you. WORK DOES NOT COMMENCE UNTIL PAYMENT IS RECEIVED, NO EXCEPTIONS.
REFUNDS + CANCELLATIONS
Due to the nature of work, Tamarr's Creative does NOT provide refunds for any services unless agreed upon. Ownership of all artwork, layouts and development will remain the property of Tamarr's Creative LLC and remaining work will not be sent to the client for their ownership. For Monthly Retainer Services, services offered on month-to-month agreement with payment due in full at beginning of month. Client must use designs or social media services within month services being paid for, no rollover on social media services. Designs must be used by end of month or client forfeits remaining designs unless client pays for a consecutive monthly retainer at the beginning of the following month (i.e. In April, client only uses 8 of 10 designs and its April 30th, client decides to pay for Monthly Design Retainer Services for the month of May, the 2 designs rollover to May, client now has 12 designs to use before end of May).
The only reason any monies will be refunded is in the event Tamarr's Creative LLC is unable to do the project for unforeseen personal reasons or illness.
TURNAROUND TIME FRAMES
Turnaround times vary per project, typically turnaround time is 5-7 business days** for most projects, website design is 4-6 weeks**. This is subject to change depending on my workload which will be disclosed to the client when inquiring. Turnaround times also depend if all your CONTENT (provided by client) is readily available and deposit is made. Failure to have all of content ready when making deposit, can cause a delay in your completion date. Due to the uniqueness of each project and client, more time may be needed for satisfied completion. Holidays are not included in the time frame of any project.
Days start the following business day regardless of time of day payment is processed. Rush Orders may be available for additional fee starting at $50+.
REVISIONS + DRAFTS
Draft images of ANY kind are for the purpose of approval only. They may not be copied, manipulated, or distributed to any other person or company other than those directly involved with the project without prior permission from Tamarr's Creative. All drafts works are the property of Tamarr's Creative LLC. For all projects (excluding Logo Design/Development) done by Tamarr's Creative, there is a TWO (2) revision limit, unless otherwise stated (Monthly Design Retainer also has a 2 revision limit). After that, additional revisions will incur the an additional fee as stated on the service/product page.
Website Design includes 3 rounds of revisions, additional rounds may incur fee, discussed and agreed per project. Client assumes responsibility for accuracy of ALL text and images provided for projects. PLEASE PROOFREAD CAREFULLY! Final approval for accuracy is the client/customer responsibility. Tamarr's Creative is not responsible for incorrect information provided by you or for errors which were not detected upon review of the proof. There will be an additional charge for corrections to the file after the final approval, regardless of the party at fault.
DESIGN CONTENT
It is important to have a vision of some kind for your business so it can be relayed to me. If you want me to freestyle my ideas for your project, keep in mind our creative visions may not match. This can lead to more revisions than needed which will result in an additional fee. Clients are required to submit all high quality photos and/or verbiage (text) to be used for project. Pixelated and dull photos will not result in the best quality design. Please make sure all submitted content is spell checked and not subject to copyright. Tamarr's Creative may revise submitted content if deemed necessary for the the project.
FILE DELIVERY
After the final project design is approved, the files will be sent to client via email or via Google Drive link unless otherwise discussed. For all digital projects, the client will receive a JPG and PNG file type. If a PDF file is needed, please mention this BEFORE deposit is paid. Logo designs will be sent in JPG, PNG, PDF, and ESP graphics file format. Additional formats are available for additional fee. If you would like other formats, please mention this BEFORE deposit is paid.
All original Photoshop and Illustrator files remain in the possession of Tamarr's Creative LLC. Once finalized project files have been delivered to you, you own the rights to what you have purchased. Note: once a project is finalized and released to client, additional requested edits may result in a new project submission as we are not able to store files for forever. There is no set timeframe for how long we keep files in storage.
OWNERSHIP
Copyrighting and/or trademarking your logo is solely up to the client. You, the client, have ownership of the final logo design for use in any media application that is beneficial to your organization. Tamarr's Creative LLC retains the right to use the final logo, or any versions of the logo created in the process, within printed and online portfolios, social media promotion including promotional materials such as newsletters and advertisements. The client also gives Tamarr's Creative permission to use client’s full name, and/or website address, for testimonial purposes on her website, or other business related media. The client understands that it is the client’s responsibility to copyright the logo design (www.copyright.gov) and/or seek trademark (www.uspto.gov/main/trademarks.htm).
CONFIDENTIALITY
The client shall inform the designer in writing before the project commences if any portion of any material or information provided by the client or if any portion of the project is confidential.
PRIVACY POLICY
All information disclosed on this site in protected and secured. No information shared on this site will be shared or disclosed to any third parties. This includes email addresses, addresses, telephone numbers, credit card information, etc.
LIMITATION OF LIABILITY
Client agrees that Tamarr's Creative or Tamarr's Creative LLC will not be liable for any damages (including, but not limited to, incidental or consequential damages), that arise from Tamarr's Creative performance of this commission (including, but not limited to, failure to perform in a timely manner, regardless of whether the failure was intentional or negligent.).
Last updated: 1/1/2025