FAQs

How long will my project take?

Each design is unique. Turnaround times are in the service description. Days start the next business day, excluding weekends and holidays. Revisions may delay final design. Rush services available. 

What if I want a refund?  

Refunds are not provided for any service unless agreed upon. The sale is final once payment has been made. In the event of an error, customer satisfaction will be ensured by fixing the issue, offering free service, or issuing a store credit.

What if I do not have all of my content ready for the project?  

It is best to have all content ready including photos if you are not purchasing AI Stock Images before purchasing.

What if I am not satisfied with the design?

We aim to bring the best work to clients. In the event a client is not satisfied with the design, we will revise the design with stated rounds of revisions included in each service (varies by service). Please keep in mind that after the revision limit has been reached, a revision fee will be incurred. Once a project is finalized and file(s) have been sent, future changes will incur a revision fee for ANY changes you want made. Revision fees vary per project (please check the service description).